This policy explains when a Backlinks Portal purchase may qualify for cancellation, replacement, account credit or refund and how a user can request review.
Refund eligibility depends on the service purchased, whether fulfilment has started or completed, the payment method used and the circumstances of the request. We review genuine refund requests fairly and in accordance with applicable law.
If you request cancellation before work or placement activity has started, the purchase may qualify for cancellation, account credit or refund after review. The available remedy may depend on whether third-party or processing costs have already been incurred.
If a purchased placement cannot be delivered as ordered, we may offer one or more of the following:
Services that have already been completed or delivered are generally not refundable merely because the user later changes strategy, no longer wants the placement or does not obtain the SEO result expected.
This does not limit any rights that cannot legally be excluded.
Search rankings, indexing, traffic, authority metrics, leads and revenue are controlled by external systems and are not guaranteed by a backlink purchase. A lack of a particular SEO result, by itself, does not make an otherwise correctly delivered service refundable.
Refund treatment can differ between money directly paid by a user and promotional, bonus or goodwill credits. Bonus or promotional value may be non-cash, non-transferable or removed when the underlying paid transaction is refunded, where permitted by law.
If you believe you were charged more than once or the charged amount is incorrect, contact support with the transaction reference and relevant account details. Verified duplicate or incorrect charges will be investigated and corrected as appropriate.
Some payment providers may retain processing, conversion or network fees. Where such fees are non-refundable to us, the amount returned may be affected to the extent permitted by applicable law.
Open a support ticket from your account and provide:
We may request additional information before making a final decision. Refunds that are approved will normally be returned through an appropriate supported method or provided as account credit where agreed or required by the circumstances.
Fraudulent refund claims, intentional duplicate disputes, payment manipulation or attempts to retain delivered services while reversing payment may result in account restrictions, suspension or additional verification.
For refund questions, use the Contact page or open a support ticket from your account.
